Everything You Need to Run Voice AI in Production.
Heybreez is built for the full operation — not just the conversation. Every feature below is designed to solve what happens before, during, and after every call.
Practical Applications
Real capabilities built for the way voice AI actually works in production.
Give your agents access to what they need to know.
Heybreez's Knowledge Base lets your voice agents reference internal materials - PDFs, websites, documents, product manuals, and more - during live or asynchronous conversations. Agents retrieve accurate, context-aware information in real time without breaking the flow of the call.
Connect your knowledge. Deploy agents that actually know your business.
Every call is a data point. Treat it like one.
With Heybreez, every voice interaction is fully recorded, transcribed, and automatically tagged by sentiment, intent, and outcome. All data is centralized in your dashboard - searchable, reviewable, and actionable. No manual review. No lost context.
Know what happened on every call. Know why. Act on it.
Route every call to exactly the right place.
Heybreez transfers calls intelligently between AI agents, departments, or live human agents - based on real-time context. Route by language, urgency, topic, or any logic you define. Context transfers with the call, so neither the agent nor the customer starts from zero.
No cold transfers. No lost context. Every handoff is clean.
Operational Features
The layer that makes voice AI run as an operation — not just a product.
Capture structured information directly from voice conversations.
Heybreez's data extraction engine automatically pulls structured information from every call - names, budgets, next steps, preferences, objections, and custom fields - without requiring manual note-taking or post-call data entry. Every conversation becomes a clean, usable record.
Turn every conversation into structured data your systems can act on.
Launch hundreds of calls simultaneously - each one fully personalized.
Heybreez's Batch Calling lets you initiate hundreds or thousands of AI-powered outbound calls at once. Each call is individually personalized using your contact data, fully recorded, tracked in real time, and logged automatically. No manual dialing. No dropped follow-ups.
Scale outreach without scaling your team.
Voice agents that speak to your customers - not at them.
Heybreez voice agents understand and speak a wide range of languages and regional dialects. Whether your customers are in the UAE, Saudi Arabia, Egypt, the UK, or the US - agents communicate naturally and accurately in the language and tone that fits the region.
Reach every customer in the language they think in.
Simple steps to full automation
From Idea to Live Voice Operation in Four Steps.
Craft the core of your voice system.
Design your agent's behavior, logic, and conversation flow using Heybreez's visual workflow builder. Define how it handles different intents, what tools it can call, what data it retrieves, and how it responds under every condition. No engineering required to start.
Validate before you go live.
Run your voice system through Heybreez's testing environment before deployment. Evaluate response quality, latency, turn-taking behavior, and edge case handling. Identify gaps and fix them before real customers hear a word.
Go live with confidence.
Assign a phone number, activate your workflow, and deploy into a live telephony environment. Heybreez handles the infrastructure — SIP, streaming, concurrency — so your team focuses on outcomes, not operations.
Track performance. Refine continuously.
Once live, Heybreez gives you a real-time view of every conversation — transcripts, sentiment, outcomes, call volume, latency, and drop-off points. Use those insights to continuously improve your voice operation without rebuilding from scratch.
Seamless Integration
Heybreez Integrates With Your Preferred CRMs and Tools.
Heybreez connects natively to the platforms your team already uses. Every integration runs inside the conversation — so agents can pull records, log calls, update contacts, and trigger actions without leaving the flow.
Salesforce
Sync contact records, log call outcomes, trigger workflows
HubSpot
Update deal stages, create contacts, log call summaries
Google Calendar
Book, reschedule, and confirm appointments in real time
Zapier
Connect Heybreez to any tool in your stack via automated workflows
3CX
Full telephony integration for enterprise call centre environments
Custom APIs
Connect any internal system via Heybreez's open API layer
TESTIMONIALS
What Our Customers Are Saying
Hear from the teams using Heybreez to power their voice operations.
"Heybreez has been a key part of helping us bring intelligent voice experiences into live customer interactions. The platform makes it easy to connect conversations with real workflows and actions, while keeping the experience fast, reliable, and natural for customers. What stood out most is how quickly we could move from concept to live operation without compromising on quality."
"Heybreez has helped us build and launch voice AI workflows much faster than expected. The platform makes it easy to design conversations, connect systems, and manage the full operation without the usual complexity. What impressed us most is how practical and reliable it feels once it is live."
